Refund policy
At Vandachia, we want customers to shop with confidence.
Return Window
We accept returns within 14 days from the date your order is delivered.
Return Cost
Returns are free.
Eligible Returns
To be eligible for a return, the item must be:
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Returned within 14 days of delivery
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In the same condition as received
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Unused, undamaged, and complete
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Returned with original packaging and accessories where applicable
Defective or Damaged Items
If your item arrives damaged, defective, or incorrect, please contact us as soon as possible with your order number and clear photos of the issue.
We will provide a suitable solution, such as a replacement, refund, or return instructions.
Non-Returnable Items
Some items may not be eligible for return if they are:
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Used or damaged by the customer
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Missing parts or packaging
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Customized or special-order items
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Returned after the 14-day return period
How to Start a Return
To request a return, contact us with:
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Your full name
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Order number
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Reason for return
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Photos if the item is damaged or defective
Refunds
Once we receive and inspect the returned item, we will notify you about the approval or rejection of your refund.
Approved refunds will be processed to the original payment method.
Please allow 3–10 business days for the refund to appear, depending on your bank or payment provider.
Exchanges
If you need an exchange, please contact us. Exchanges depend on product availability.
Contact
Vandachia
DDC Vehicle Repairs Diagnostics and Performance Tuning, Balby, Doncaster, England DN4 8BE, United Kingdom
Phone: +44 121 249 1930